Following on from my article on Legal Experience Design, I began wondering what Accessibility would look like as a framework if it was UX or CX led rather than compliance led.
This started me thinking about the lack of evaluation undertaken based on user outcomes which would, if we did it, tell us how successful the impact of our accessibility or inclusive design programmes are.
The focus on guidelines rather than user outcomes is the direct result of how accessibility has evolved from a civil rights movement that has been legally benchmarked using a very specific technical approach. But people and the barriers they face are complicated, so I asked myself what accessibility would be like if it originated from a more ethical approach to UX Design?
Read the article.